Process-oriented change within the industrial supply systems -- A systematic evaluation of current practices [Jan Wilton, ISSS 1998 Paper Session, July 23/98]

[Paper session, July 22/98, 4:30 p.m.]

Jan Wilton, City U. Business School, London

Change is prevalent: from Drucker discontinuity, to Moss-Kanter's Olympics

1900-1950 focus on cost, lots of demand.

1950s-1960s quality

1970s-1980s time

1980s-1990s technology


Emphasis on suppliers to large organizations. Large multinational companies: [Colleague's work on the supply system] Argue a need for more holistic management practices Need both continuous improvements and reengineering (discontinuous improvements)

Use Critical Systems Theory to evaluate process improvement: pluralism, critical awareness,

Want to look at Critical Review mode: Conclusions in paper: Case study industries: Conclusion:


Time and time factors: How long does it take to find a good set of suppliers?

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